Customer Service Representative- Nassau Candy

Nassau Candy•Hicksville, NY

37d•Onsite

About The Position

We are seeking a highly articulate and energetic Customer Experience Representative to join our team on-site in Hicksville. This individual will be responsible for providing outstanding customer support via phone and email and will serve as a key point of contact to ensure client satisfaction.

Requirements

2+ years of experience in customer service or call center support, preferably in a distribution or manufacturing environment
Strong verbal and written communication skills
Proficiency in Microsoft Excel and general PC usage
Problem-solving mindset with the ability to think on your feet
Comfortable working both independently and in a team environment

Nice To Haves

Experience with confections, foodservice, or large product catalogs a plus

Responsibilities

Manage a high volume of customer communications (calls and emails)
Provide accurate, timely, and creative solutions to customer inquiries
Resolve order and delivery issues by working cross-functionally with internal teams
Build strong customer relationships with a service-first mindset
Maintain up-to-date knowledge of our extensive product offerings
Document all interactions and updates accurately in internal systems