Customer Experience Representative

Plaskolite • Columbus, OH

1d

About The Position

Respond quickly to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution Resolve routine and basic problems and communicate solutions or requested information to customers and internal stakeholders Analyze a customer's service needs and refer to other service or technical departments for follow-up as needed Utilize customer relationship management (CRM) or other database to record activities and research product information Utilize order tracking and CRM systems to process orders, record prices, delivery dates, inventory status, and maintain customer information and other data related to each transaction Receive and process orders for materials and merchandise Research and resolve customer issues Confirm orders, update shipping status, and proactively notify customers of any backorder or delivery delays Complete all other duties and projects as assigned

Requirements

• Two-year degree or a minimum of two years’ experience in customer service, inside sales or related field required
• Ability to read and write the English language in a clear and concise manner
• Calm and empathetic demeanor when dealing with demanding customers
• General typing skills, along with previous PC and Microsoft Office experience
• Superior verbal and written communication skills
• Ability to organize, prioritize, and work within established deadlines
• Willingness to work overtime when necessary or required
• Business math skills needed to perform daily tasks
• Ability to multi-task, and work independently and as a team
• Willingness to travel when necessary

Nice To Haves

• Previous customer-facing experience is preferred, such as customer service, sales, inside sales, or service industry
• experience in Spanish, French, or other language skills a plus

Responsibilities

• Respond quickly to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution
• Resolve routine and basic problems and communicate solutions or requested information to customers and internal stakeholders
• Analyze a customer's service needs and refer to other service or technical departments for follow-up as needed
• Utilize customer relationship management (CRM) or other database to record activities and research product information
• Utilize order tracking and CRM systems to process orders, record prices, delivery dates, inventory status, and maintain customer information and other data related to each transaction
• Receive and process orders for materials and merchandise
• Research and resolve customer issues
• Confirm orders, update shipping status, and proactively notify customers of any backorder or delivery delays
• Complete all other duties and projects as assigned

Benefits

• Sign-On Bonus
• Health Insurance
• 401(k) and Employer Contribution
• Paid time off
• Paid Holidays
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee discount program
• Tuition reimbursement
• Voluntary Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree