Seasonal Customer Experience Representative - Marquette Airport MQT
About The Position
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Opening available at the following branch location: Marquette Airport: 225 Airport Ave Gwinn, MI, US, 49841 This is a seasonal position with a starting rate of pay $18.00/ hour. The seasonal window starts May 2026 and will end on or before October 31, 2026 and cannot exceed 180 days. Schedule: Sunday: 11am - 8pm Monday: 11am - 8pm Tuesday: 11am - 8pm Wednesday: 11am - 8pm Thursday:Off Friday:Off Saturday:Off or Sunday: Off Monday: 11am - 8pm Tuesday: 11am - 8pm Wednesday:11am - 8pm Thursday: 11am - 8pm Friday: 11am - 8pm Saturday:Off
Requirements
- High School Diploma or G.E.D. required
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
- Must be at least 18 years old
- This a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being eligible to re-apply
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
- Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
- Perform miscellaneous and backup duties job-related duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
