Customer Experience Representative

Aston Carter

5d • $19 - $19 • Onsite

About The Position

We are seeking a detail-oriented and highly organized Customer Experience Representative to support our operations through high-volume order entry and quote processing. This role is responsible for converting customer emails, quotes, and purchase orders into our ERP system (Sage) while providing clear and timely email communication back to customers. The ideal candidate thrives in a fast-paced environment, can manage multiple systems at once, and takes pride in accuracy and accountability.

Requirements

• Previous experience in high-volume customer service, order entry, quote entry, or similar administrative support role.
• Strong written and professional email communication skills.
• Proven ability to multitask effectively across multiple systems and screens.
• Experience using ERP systems; Sage experience is a strong plus.
• Proficiency with Microsoft Office, especially Outlook.
• High level of accountability, reliability, and work ethic.
• Ability to work fully onsite Monday through Friday.

Nice To Haves

• Experience in manufacturing, distribution, or supply chain environments.
• Familiarity with order-to-cash or quote-to-order processes.
• Comfort working in a fast-paced, detail-driven setting.

Responsibilities

• Receive customer orders and quote requests via email and accurately enter them into the ERP system (Sage).
• Convert emails, quotes, and purchase orders into complete and compliant ERP transactions.
• Communicate with customers via email to confirm order details, pricing, availability, and next steps.
• Maintain accuracy while processing a high volume of orders and quotes daily.
• Navigate and multitask across multiple internal systems simultaneously.
• Utilize Microsoft Office tools, primarily Outlook, for daily communication and workflow management.
• Ensure timely responses to customer inquiries and follow-ups.
• Partner with internal teams (sales, operations, and supply chain) as needed to resolve order-related issues.
• Maintain strong attention to detail and data integrity in all transactions.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees