Customer Experience Representative

Princess Polly • West Hollywood, CA

1d • $29 - $35

About The Position

At Princess Polly, we don’t just support customers, we create exceptional experiences. We’re looking for strong team players, natural go-getters, and forward thinkers who thrive in a fast-paced environment and aren’t afraid to think outside the box.

As a Customer Experience Representative, you’ll play a key role in delivering outstanding service across all communication platforms. You’ll bring our brand voice to life through every interaction, ensuring each customer feels heard, valued, and supported.

Requirements

• Is a strong collaborative team player
• Takes initiative and actively seeks opportunities to improve processes and experiences
• Thinks creatively and solves problems with confidence
• Is highly accountable and takes ownership
• Can juggle multiple tasks and priorities with ease
• 2+ years in Customer Service, preferably in E-commerce
• Has strong written and verbal communication skills
• Lives local to our West Hollywood Office

Nice To Haves

• Has experience in Shopify, Gorgias, Loop or G-Suite (Nice to have but not required)

Responsibilities

• Provide friendly, empathetic, and solutions-focused support across Emails, Chat, Calls, SMS & our social channels
• Respond to enquiries in a timely manner while maintaining a high standard of care
• Meet and exceed individual and team KPIs and performance targets
• Use customer feedback to think strategically and contribute to continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed