Customer Experience Representative- West

Superior Plus Propane Talent Acquisition • NV

97d

About The Position

The Customer Experience Representative (CER) serves as the frontline of our organization and is an essential part of our overall customer experience. In this role, the CER has daily, direct interaction with customers - delivering essential information about products and services, addressing customer complaints, handling emergency calls and a wide range of other inquiries over the phone. The ideal candidate will possess a deep understanding of customer service policies and best practices, stellar verbal communication skills, and have experience in high-volume contact center environments.

Requirements

• High school diploma or GED.
• 1 year of Experience in a call center or fast-paced environment.
• Strong customer-focused approach.
• Detail-oriented with exceptional organizational skills.
• Exceptional customer service, active listening, and verbal and written communication skills, with a professional phone voice.
• Proficiency with computers and web-based programs like Microsoft Office Products.
• Ability to ask probing questions and diffuse tense situations.
• Strong time management and decision-making skills.

Responsibilities

• Answer calls from customers, understand and address their needs, concerns, or issues with products or services.
• Respond efficiently and accurately to callers, offering workable solutions and ensuring customers feel supported and valued.
• Engage in active listening with callers, confirming or clarifying information and diffusing difficult situations as needed.
• Build lasting relationships with clients and call center team members based on trust and reliability.
• Appropriately utilize software, databases, scripts, and tools.
• Understand and strive to meet or exceed call center metrics while consistently providing excellent customer service.
• Make recommendations for products or services that may better suit client needs.
• Participate in training and other learning opportunities to expand knowledge of the company and position.
• Adhere to all company policies and procedures.
• Perform other duties as assigned.

Benefits

• Supportive and inclusive work environment
• Highly competitive compensation and total rewards package
• Flexible schedules for work-life balance
• Access to state-of-the-art tools and technologies
• Employee Assistance Programs through LYRA
• Opportunities for training and career growth
• 24/7 safety mindset throughout the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees