Customer Experience Representative - Temporary Position

Taskus • New Braunfels, TX

119d • Remote

About The Position

The Customer Experience Representative will be responsible for all customer service as part of a thriving operations team. The Customer Experience Representative will proactively engage with customers, ascertain best practices and fully implement our platform to exceed our customer's health and wellness goals and expectations. The ideal candidate can quickly jump in and learn the product line and software tools in order to solve problems seamlessly -- problem solving is a must, and experience with e-commerce customer service is strongly preferred. Ultimately, this role is responsible for ensuring every customer has an excellent experience. Please note: This is a Temporary Position through January 2026.

Requirements

• 2+ years of working in customer service, preferably in a technical support or healthcare environment
• Start-up or ecommerce experience highly preferred
• Passion about healthcare and building a health brand
• Strong written and verbal communication skills
• Experience with Salesforce, Zendesk, Mailchimp, Mandrill, Redash and Google Products
• Extreme attention to detail; preference for organization, order and consistently achieving goals
• A commitment to your team and a willingness to take on roles that go beyond the call of duty
• The ability to easily communicate with customers about sensitive or difficult topics
• A winner's mindset; you set out to achieve the gold and don't accept falling short of your goal
• Bachelor's degree preferred but we will consider equivalent work experience

Responsibilities

• Manage multiple software applications (email, phone) and technology platforms to provide front line support to customers as well as support offline projects
• Manage and execute multiple special tasks and projects including but not limited to moderating customer reviews, managing customer exceptions, and providing detailed reporting
• Advocate for customer needs by suggesting and implementing (when possible) customer experience improvements
• Build positive rapport and communicate effectively and knowledgeably with different personality types as their main touchpoint with the client
• Be empathetic towards customers and their needs and treat customers with first class service
• Manage and report metrics and error rates to ensure 1-touch customer resolution and high customer experience ratings

Benefits

• Competitive salary
• Professional growth opportunities with the chance to learn from many different functions
• A fun and inclusive workplace

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree