Customer Experience Representative - Retail (Part-Time)

PCs for People•Cleveland, OH

44d

About The Position

We are seeking a dedicated and enthusiastic Retail Customer Experience Representative (Part-Time) to join our dynamic team. As the primary point of contact for customers, you will be responsible for assisting and guiding them throughout their technology shopping journey. Your main objective is to deliver personalized and high-quality service to enhance the overall customer experience and drive sales.

Requirements

Previous experience in retail or customer service is preferred but not mandatory
Excellent communication and interpersonal skills with a customer-focused approach
Strong problem-solving abilities and the ability to handle challenging situations with tact and diplomacy
Proficiency in using a computer, POS systems, and other retail software applications
Flexible schedule, including availability to work weekends
Physical ability to stand for extended periods and lift moderately heavy items when necessary
Experience with CRM or partner management platforms preferred
Bilingual or multilingual communication skills highly preferred
Strong analytical thinking, attention to detail, and problem-solving skills
Excellent verbal and written communication skills
Ability to meet deadlines and work independently in a fast-paced, changing environment
Must be flexible, self-motivated, and adaptable
Comfortable working in a general warehouse setting
Good organizational skills, attention to detail, and willingness to follow standard procedures
Ability to de-escalate difficult situations with empathy

Nice To Haves

Experience with CRM or partner management platforms preferred
Bilingual or multilingual communication skills highly preferred

Responsibilities

Greet and welcome customers with a friendly and approachable demeanor, creating a warm and inviting atmosphere in the store
Handle phone calls and emails with impeccable customer service
Actively listen to customers' inquiries, concerns, and feedback, providing accurate and helpful information about products, promotions, and policies
Maintain an organized and visually appealing store environment by arranging merchandise, restocking shelves, and ensuring product displays are attractive and well-maintained
Address and resolve customer complaints or issues professionally, escalating to management when necessary to ensure customer satisfaction
Participate in training sessions and workshops to enhance customer service skills and stay informed about new products and services
Process and approve online orders
Process customer transactions efficiently and accurately using the PCSCRM and point-of-sale (POS) system, handling cash, credit cards, and other payment methods and verifying and documenting customer eligibility
Handle product returns, exchanges, and refunds in accordance with company policies, ensuring a smooth and positive resolution for the customer
Assist customers in establishing accounts and locating products within the store, suggesting suitable alternatives, and explaining product features and benefits
Stay up-to-date with product knowledge, promotions, and company policies to provide accurate and consistent information to customers
Collaborate with team members to achieve store goals and maintain a positive work environment
Assist in inventory management by conducting regular stock checks and reporting discrepancies to management
Support team activities such as preparing and registering customers for events, coordinating pickups and deliveries, and supporting partnerships
Other duties as requested