Customer Experience Representative - Fresno Airport

Enterprise Rent-A-Car • Fresno, CA

426d • $41,600 - $41,600

About The Position

The Customer Experience Representative (CXR) at Enterprise Mobility is responsible for providing superior customer service and facilitating the rental process at the Fresno Yosemite Airport location. This role involves engaging with customers in a friendly and professional manner, ensuring efficient transactions, and offering company-approved services and products to enhance the customer experience. The CXR plays a crucial role in verifying driver information and ensuring a timely rental and return process.

Requirements

• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a minimum of 1 year of sales experience
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be at least 18 years old
• High School Diploma or G.E.D. required

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
• Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management and miscellaneous calls as assigned
• Assist to assess the condition of rental vehicles upon return
• Notify management of any known customer problems
• Notify management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
• Perform miscellaneous and backup job-related duties as assigned

Benefits

• Competitive pay starting at $20/hour
• Opportunities for on-the-job training and development
• Company-sponsored classroom training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Rental and Leasing Services
• Education Level: High school or GED