Customer Experience Representative - Bilingual

Khs America • Mount Juliet, TN

400d

About The Position

The Customer Experience Representative at KHS America, Inc. is responsible for resolving issues for both retail partners and end consumers, while fostering trust and brand loyalty. This entry-level position requires bilingual communication skills in Spanish and involves providing detailed information about KHSA brands, assisting customers with warranty claims, and supporting sales teams. The role is office-based, with a standard work schedule from Monday to Friday.

Requirements

• High school diploma or GED.
• Bilingual in Spanish.
• 2 years of experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Basic knowledge of various musical instrument families and types.
• Experience using a computer in a work environment.

Nice To Haves

• Bachelor's degree or some completed college courses.
• 2+ years of successful customer service experience in a call center or retail environment.
• Understanding of musical concepts and terminology.
• Music industry experience and product knowledge.
• Familiarity with all KHSA product lines.
• Familiarity with SAP and Microsoft Office.

Responsibilities

• Address and resolve all consumer and dealer warranty claims via various communication methods.
• Utilize social media, e-mail, telephone, and website chat to provide detailed information about KHSA brands.
• Assist end users by connecting them with authorized dealers for product procurement.
• Support Inside Sales and Business Development teams in resolving shipping, credit, or returns issues.
• Respond to new dealer inquiries by connecting them with appropriate sales personnel.
• Develop and maintain a comprehensive understanding of all KHSA brands and products.
• Maintain an account database reflecting contacts, issues, resolutions, and other pertinent information.
• Process, maintain, and track consumer service tickets and parts orders for accordions and harmonicas.
• Recognize and report new or unusual trends in warranty claims.
• Maintain regular job attendance.

Benefits

• Competitive salary based on experience.
• Opportunities for professional development and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED