Customer Experience Represenative

Septic Blue

3d•$18 - $20

About The Position

Septic Blue is a leading provider of septic system services, specializing in septic tank pumping, inspections, repairs, and maintenance, has partnered with TeamOne Logistics, a workforce provider, to help maximize our growth potential. We’re expanding and looking for detail-oriented, customer-focused professionals to join our team as Customer Service and Dispatch Representatives in our call center. This is a full-time, direct-hire opportunity with excellent benefits and room to grow within our company! Why Join Septic Blue? We believe great service starts with great people. When you join our team, you’ll receive: $18-20/hr based on experience Clear opportunities for advancement — we promote from within Medical, dental, and vision benefits available on your first day 401(k) with company match Paid vacation, sick time, and holidays (plus premium pay for worked holidays) A supportive, team-oriented environment where your work matters What You’ll Do As a Customer Experience Representative, you’ll be the first point of contact for our customers and a key part of delivering exceptional service. This role is ideal for someone who enjoys problem-solving, staying organized, and keeping operations running smoothly.

Requirements

1+ year of customer service experience (call center or home services experience is a plus)
Strong communication skills — clear, friendly, and professional
Ability to multitask and stay organized in a high-volume environment
Comfort learning and navigating software systems (ServiceTitan experience is a plus)
A dependable team player with a strong work ethic

Nice To Haves

call center or home services experience is a plus
ServiceTitan experience is a plus

Responsibilities

Answering inbound calls and responding to customer inquiries with professionalism and urgency
Scheduling service appointments and coordinating logistics to ensure efficient service delivery
Providing accurate information about services, pricing, and timelines
Maintaining and updating customer records in our system
Resolving issues and ensuring customers feel confident and taken care of