Customer Experience Rep I (Homeowner Service)
About The Position
The Homeowners Service Team at Andersen Windows is looking for dynamic, motivated, individuals with diverse opinions, beliefs and cultures who are interested in pursuing an opportunity in customer service. This opportunity will involve a mix of onsite and digital training. On-site training will be required for the first 4-6 months. This opportunity can evolve into a remote position where the Customer Experience Representative can work from home if performance standards are met. This position will have occasional office days for meetings and training opportunities.
Requirements
- High School diploma or equivalent.
- Prior call center experience required.
- Basic written, verbal, phone communication skills.
- Ability to multi-task, prioritize and manage time effectively.
- Strong computer skills; including Microsoft Suite.
Responsibilities
- Communicate with customers primarily via inbound/outbound calls.
- Email and chat functions will also be used in a lesser capacity.
- Clarify orders/request with customers/delivery partners.
- Process non-standard customer orders/requests for fulfillment activities.
- Work under regular supervisor, following instructions and procedures that are well defined, but may require the exercise of some judgement in application.
- Developing and learning to drive continuous improvement opportunities.
- Identifies opportunities and challenges to provide input to resolutions.
- Developing and learning to identify and present alternative options.
- Effectively communicate or offer pre-determined options or promotions.
- Positive, professional, empathetic, customer-focused, inclusive, and solutions-oriented.
- Living the Andersen Team values consistently.
- Provide a world class customer experience showing empathy and willingness to help our customers.
- Demonstrates the ability to work and contribute to a team environment.
Benefits
- 401 (k) Plan, Employer Fixed Contributions & Company Matching
- Profit Sharing
- Medical, Dental and Vision Coverage
- Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
- Life Insurance
- Paid Time Off & Paid Holidays
- Paid Maternity Leave & Paid Parental Leave
- Career Growth Planning & Nationwide Career Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
