Customer Experience Project Specialist
iHerb•Irvine, CA
234d•$69,510 - $136,914
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About The Position
Customer Experience Project Specialist is responsible for leading and executing projects involving the design, implementation, management, and optimization of our automated CS/CX solutions, powered by Generative AI across key channels including chat, email, and phone (voice). Leveraging deep data analysis, this role identifies key friction points, measures project impact against CX and operational goals and drives continuous improvements. This role will partner closely with the Senior Manager of CS Projects & RMA to define ways to make improvements for CS/CX and ensure that all of our contact channels are aligned to support our iHerb customer-centric vision.
