Customer Experience Project Coordinator

Private Label Staff • White Plains, NY

6d • $65,000 • Hybrid

About The Position

Precision Solar is seeking a Customer Experience Project Coordinator to support
homeowners through the full solar journey — from contract signing through post-installation
support.

You’ll be the main point of contact for customers, keeping them informed, coordinating with
installation partners and third-party vendors (roofing, tree work, etc.), and making sure every
project feels smooth, professional, and “white glove.”

Requirements

• 2–4 years of experience in project coordination, customer service, or account support; experience in solar, construction, or home services is a plus.
• Strong organizational skills; comfortable managing multiple projects and deadlines.
• Excellent written and verbal communication; confident on phone, email, and text.
• Experience working with subcontractors or vendors is helpful (roofers, electricians, etc.).
• Comfortable using CRM and/or project management tools.
• Consistently professional, patient, and customer-focused.

Nice To Haves

• experience in solar, construction, or home services is a plus.
• Experience working with subcontractors or vendors is helpful (roofers, electricians, etc.).

Responsibilities

• Act as the primary point of contact for customers once a project is sold.
• Coordinate project updates between customers, installation partners, and internal teams.
• Schedule and track third-party work (tree removal, roof repairs, electricians, etc.) and ensure it aligns with the installation timeline.
• Provide proactive, white-glove communication: status updates, next steps, expectations, and issue follow-up.
• Guide customers through the solar journey: design approval, permits, installation, inspections, and system activation.
• Support post-installation needs, including basic troubleshooting and coordination of any warranty or service visits.
• Maintain accurate records in the CRM/project management system: milestones, documents, notes, and customer communications.
• Flag risks, delays, or issues to the Director of Operations and help drive resolutions.
• Suggest process improvements to enhance customer experience and reduce delays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed