Customer Experience Program Coordinator (Hybrid- Austin, TX)

Togetherwork•Austin, TX

1d•Hybrid

About The Position

The Customer Experience Program Coordinator supports customer experience initiatives by providing coordination, documentation, and operational support, while also owning defined administrative responsibilities related to AB488 compliance. This role is execution-focused and designed to support cross-functional CX programs without owning strategy, delivery accountability, or executive decision-making. Strategic CX definition and outcomes remain owned by the VP of Customer Experience.

Requirements

1–3 years of experience in program coordination, operations, customer experience, or a related role
Strong organizational and documentation skills
Comfort managing recurring administrative tasks on a weekly cadence
Clear written and verbal communication skills
Ability to follow defined processes and escalate issues appropriately

Responsibilities

Support cross-functional customer experience initiatives, including ESOM, through coordination and follow-through
Maintain documentation, trackers, and action items related to CX initiatives
Prepare materials and inputs for CX reviews, updates, and meetings
Gather and organize information and inputs from internal teams
Identify gaps, risks, or misalignment and escalate appropriately
Coordinate meetings, agendas, and follow-ups as needed
Own weekly administration of the AB488 restricted accounts list, including: managing additions and removals based on established criteria, validating updates with relevant internal teams ensuring updates are accurate and completed on a consistent cadence
Maintain documentation and audit trails related to restricted account changes
Coordinate with Legal, Compliance, Operations, and Support teams as needed
Escalate discrepancies, questions, or potential risks promptly