Customer Experience Professional

Century LLC•Midwest City, OK

5d•Onsite

About The Position

This role focuses on delivering excellent customer service by answering inbound calls, making outbound calls as needed, updating account information, and ensuring orders are submitted accurately and professionally.

Requirements

Solid computer skills such as typing and navigation through various computer programs, including MS Outlook, Excel, and Windows
Verbal and written communication skills - Ability to read, write, speak, and comprehend English
Compassionate and patient customer service skills
High attention to detail
Active listening skills
Ability to learn and think quickly
Energetic, outgoing, and positive attitude
Possess organizational skills
Reliable and dependable
Ability to be a team player
Time management skills
High School diploma or GED

Nice To Haves

6 months to 1 year of experience in a call center environment (highly preferred)
Some college experience

Responsibilities

Identify customer needs
Take inbound calls in a high-volume environment
Meet and/or exceed monthly customer experience goals
Navigate through multiple computer programs with speed and accuracy
Work with customers to resolve all inquiries
High level of product knowledge, including but not limited to product prices and availability, shipping times and costs, promotions, and specials
May solicit orders from commercial customers for merchandise utilizing domestic and international telephone networks
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with all callers or customers
May perform duties in Century’s retail Showroom (onsite store open to the public) and events
Infrequently conduct outbound sales calls