Customer Experience Partner

Macdermid • West Haven, CT

297d

About The Position

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE:ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials. Our Expertise includes Wafer Level Solutions, Semiconductor Assembly Solutions, Circuitry Solutions, Circuit Board Assembly Solutions, and Film & Smart Surface Solutions. Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

Requirements

• Minimum of a High school diploma (or GED equivalent) and at least 3 years of proven experience in customer service.
• Excellent communication skills and the ability to read, write and communicate effectively in English.
• Strong sense of urgency and exceptional follow-up skills with customers.
• Adept at multi-tasking, self-motivated, resourceful with a strong drive to resolve issues quickly and effectively.
• Proficient computer skills and ability to learn new systems.
• Experience providing customer service support in a manufacturing company.
• Previous experience using JD Edwards is preferred.
• Intermediate Excel skills.

Nice To Haves

• Associates degree preferred.

Responsibilities

• Maintains a focus on Customer Satisfaction while managing day-to-day activities of customer accounts.
• Perform root cause analysis to identify issues and propose solutions.
• Acts as key interface with the customer account site-buyers.
• Accepts and completes all order processing associated with assigned customer accounts worldwide.
• Handles all customer interactions in a courteous, helpful and professional manner.
• Works closely with manufacturing and logistics personnel in order to keep supply line free of interruptions.
• Completes all required training and follows all Macdermid Alpha Health, Safety & Environmental policies/procedures.

Benefits

• Opportunities for career growth.
• Competitive compensation (competitive base salary and performance related bonus plan).
• Benefits packages (health, dental, and vision insurance, Wellness Program, PTO/Holidays, as well as a 401(k)-retirement plan with a company match).
• Innovated work environment where you will be a part of a dynamic and collaborative team.
• Perks and Incentives such as paid parental leave, tuition reimbursement, and opportunities for professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED