Customer Experience & Operations Support (Contract, Remote)

Sage AI Labs

66d • $25

About The Position

We’re a high-growth agentic consumer startup based in San Francisco, building the next generation of shopping — smarter, faster, and more personalized. Backed by top investors, we’re scaling quickly, and every team member has the opportunity to make a meaningful impact as we redefine how people discover and shop online. We’re looking for a proactive, detail-oriented Customer Experience & Operations Support contractor to join our growing team. This person will play a key role in delivering best-in-class customer support, facilitating smooth order fulfillment, and maintaining seamless operations — especially during off-hours and weekends.

Requirements

• Strong communication and problem-solving skills
• Experience in customer support, e-commerce, or operations
• Highly organized, reliable, and comfortable working independently
• Flexible availability, including evenings, early mornings, and weekends
• Excited to join an early-stage, fast-paced startup and grow with us

Responsibilities

• Respond to customer inquiries with speed, empathy, and accuracy
• Support order processing, tracking, and issue resolution
• Coordinate with internal teams to ensure smooth and timely fulfillment
• Identify and escalate recurring issues or operational bottlenecks
• Maintain high service standards and ensure a positive customer experience

What This Job Offers

• Job Type: Part-time