At Clemens Food Group, we do things The Clemens Way we challenge the process, collaborate across teams, and always put people first. As a values-driven, family-owned business, we're not just offering a job we're helping you build a meaningful career. As an Alternate Channel Customer Experience Specialist, you'll be the voice of the customer for accounts outside of our traditional distribution channels. You'll ensure every order, complaint, and request is handled with accuracy and care, helping our alternate channel customers and consumers feel supported and valued. From managing sample and distressed product orders to resolving consumer complaints, you'll balance attention to detail with responsiveness under pressure. This role gives you visibility across the supply chain, logistics, and sales, while making a direct impact on customer trust and loyalty.