The Customer Experience Operations Coordinator supports the Customer Experience (CX) team through tools administration and optimization, data management, and process documentation. This position requires a strategic and data-driven thinker with strong organizational skills, a deep understanding of customer support principles, and a proven track record of managing customer support tools. THIS ROLE IS REMOTE OUT OF PORTLAND, OREGON OR BROOKLYN, NEW YORK. SOME TRAVEL LOCALLY MAY BE REQUIRED. APPLICANTS MUST BE BASED IN EITHER OREGON OR NEW YORK.