Customer Experience Officer / Receptionist - Colorado Springs (North)

Land Title•Colorado Springs, CO

3d•$40,000 - $46,000•Onsite

About The Position

The Customer Experience Officer supports the overall business plan and strategic direction of the organization by coordinating the customer closing experience. This position is responsible for order entry, file setup, and basic file processing; may also be called upon to create and/or manage office reports.

Requirements

Excellent written and verbal communication skills
Exceptional interpersonal and customer service skills
Excellent organizational skills and attention to detail
High school diploma or equivalent required
Customer service experience strongly preferred
Proficiency with E-mail, Microsoft Office Suite, and Internet

Responsibilities

Models and holds others accountable to the Land Title Guarantee Company culture and acts as a coach and mentor to others in the organization
Answer customer inquiries in a timely and accurate manner
Coordinate daily closing activities including closing room schedules, calendars, meetings and events
Process incoming customer orders by following work procedures for New Order Entry
Compile personal profile information of sellers, buyer, and borrowers in customer management software
Assist in creation, preparation and distribution of reports in support of the organization
Compile data for over/short report and escheating
Provide administrative assistance with document distribution, typing reports and memos, maintaining computer based and paper files, order and maintenance of office supplies, and performing other clerical tasks
Participate in department marketing activities which may include attending after hours functions as requested or required
Other related duties as assigned.