Customer Experience Officer / Receptionist - Delta

Land Title Guarantee Company • Delta, CO

419d • $30,000 - $36,000

About The Position

The Customer Experience Officer plays a crucial role in supporting the business plan and strategic direction of the organization by coordinating the customer closing experience. This position involves order entry, file setup, and basic file processing, along with the creation and management of office reports. The role emphasizes customer service and organizational skills to ensure a smooth closing process for clients.

Requirements

• High school diploma or equivalent required.
• Customer service experience strongly preferred.
• Proficiency with E-mail, Microsoft Office Suite, and Internet.

Responsibilities

• Model and uphold the Land Title Guarantee Company culture while coaching and mentoring others.
• Answer customer inquiries in a timely and accurate manner.
• Coordinate daily closing activities including scheduling, calendars, meetings, and events.
• Process incoming customer orders by following established procedures for New Order Entry.
• Compile personal profile information of sellers, buyers, and borrowers in customer management software.
• Assist in the creation, preparation, and distribution of reports to support the organization.
• Compile data for over/short reports and escheating.
• Provide administrative assistance with document distribution, typing reports and memos, maintaining files, and ordering office supplies.
• Participate in department marketing activities, including attending after-hours functions as required.
• Perform other related duties as assigned.

Benefits

• Medical, dental, vision insurance
• Teledoc services
• Life insurance
• Traditional and Roth 401K retirement options with company match
• Short-term and long-term disability
• Vacation and Sick time
• Land Title Paid Leave Program
• 10 paid holidays
• Employee Assistance Program (EAP)
• Educational Reimbursement and Training opportunities
• Title and Closing reimbursement discounts
• Bus Pass

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED