Customer Experience Office Manager

JDR•Mentor, OH

4h•$40,000 - $50,000•Onsite

About The Position

Customer Experience Office Manager – Flooring & Home Improvement Location: 8805 East Ave. Mentor, OH 44060 Employment Type: Full-Time with PTO Salary Range: $40,000-$50,000 + bonus opportunities Heath Benefits: Stipend offered, if needed Ready to Build Something Awesome? This isn’t just another desk job — it’s a front-row seat to helping grow the Floor Coverings International brand from the ground up in our hometown market. We’re a family-owned, fast-growing flooring and home improvement company looking for a savvy, high-energy Office and Marketing Manager to join us on the journey. You’ll wear multiple hats — from local marketing and event planning to running our daily operations — and your ideas will shape how we grow. If you’re an organized go-getter who’s equal parts creative and customer-focused, this could be your dream job. Why You’ll Love Working With Us This is your chance to grow with a growing company — and help shape what it becomes. We’re family-owned and people-first — we care about craftsmanship, community, and culture. Your voice will be heard — we welcome ideas, not just task-doers. No two days are the same — and we mean that in the best way. Competitive pay, performance bonuses, and lots of room to grow your role over time. Meet Joe and Shelly- owners of Floor Coverings International Joe and Shelly are a husband-and-wife duo who have been building their business together since 2017. What started as a shared dream has grown into a thriving company with a reputation for excellence—and they are excited to welcome someone new who can be the heartbeat of their team. Family, loyalty, and honesty are the foundation of everything they do. With a 4.9/5.0 star rating and over 275 (and growing) reviews, Joe and Shelly are proud of the trust they’ve earned from their customers and community. Their success is driven by a set of core values they live out every day: Do the right thing Don’t be afraid to fail A little bit of venom won’t kill you Be accountable Play to win Celebrate Together, Joe and Shelly are not just building a business—they’re building a culture where people feel valued, challenged, and inspired to grow. If you’re a proactive and organized professional with a passion for delivering exceptional service and contributing to a growing business, we want to hear from you! Apply today to become a key member of our Floor Coverings International family in the Mentor area. Compensation: $40,000.00 - $50,000.00 per year Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

Requirements

2+ years in office admin, customer service (flooring or home services is a big plus).
Comfortable being independent — you take initiative, stay on top of tasks, and keep things moving.
A natural storyteller with a love for social media. Bonus: you dabble in content creation or editing.
Tech-literate and willing to learn — especially with platforms like Salesforce, Quickbooks, Excel, Social Media, phone and payments systems.
Organized, resourceful, and able to manage multiple balls in the air (without dropping any).
A people-person — because creating great customer experiences is just who you are.
Open to attending occasional weekend or after-hours events.

Nice To Haves

Forklift experience would be nice, but not necessary.

Responsibilities

Be the welcoming face and voice of our studio — answer calls, greet visitors, manage deliveries.
Stay on top of the phone system so every call finds the right person.
Turn website and phone leads into scheduled appointments.
Order flooring & materials, manage logistics, and enter invoices into QuickBooks.
Help set up vendor/installer accounts, and support project scheduling.
Keep us organized in Salesforce and QuickBooks — from lead to close.
Ensure every customer experience ends on a high note — follow-ups, thank-you notes, and yes… review requests.
Post fresh, engaging content on social (FB, Insta, LinkedIn, etc) that tells our story and highlights our work.
Plan and host local events — home shows, farmers markets, vendor events
Coordinate with digital marketing partners to ensure we’re hitting the mark online and maximizing our return on ad spend — SEO, ads, web presence.
Set up meet and greets for the Business Manager to build real relationships with realtors, property managers, contractors, and community organizations.