Customer Experience Office Manager

Floor Coverings International - JDR•Mentor, OH

3h•$40,000 - $50,000•Onsite

About The Position

This isn’t just another desk job — it’s a front-row seat to helping grow the Floor Coverings International brand from the ground up in our hometown market. We’re a family-owned, fast-growing flooring and home improvement company looking for a savvy, high-energy Office and Marketing Manager to join us on the journey. You’ll wear multiple hats — from local marketing and event planning to running our daily operations — and your ideas will shape how we grow. If you’re an organized go-getter who’s equal parts creative and customer-focused, this could be your dream job.

Requirements

2+ years in office admin, customer service (flooring or home services is a big plus).
Comfortable being independent — you take initiative, stay on top of tasks, and keep things moving.
A natural storyteller with a love for social media. Bonus: you dabble in content creation or editing.
Tech-literate and willing to learn — especially with platforms like Salesforce, Quickbooks, Excel, Social Media, phone and payments systems.
Organized, resourceful, and able to manage multiple balls in the air (without dropping any).
A people-person — because creating great customer experiences is just who you are.
Open to attending occasional weekend or after-hours events.

Nice To Haves

Forklift experience would be nice, but not necessary.

Responsibilities

Be the welcoming face and voice of our studio — answer calls, greet visitors, manage deliveries.
Stay on top of the phone system so every call finds the right person.
Turn website and phone leads into scheduled appointments.
Order flooring & materials, manage logistics, and enter invoices into QuickBooks.
Help set up vendor/installer accounts, and support project scheduling.
Keep us organized in Salesforce and QuickBooks — from lead to close.
Ensure every customer experience ends on a high note — follow-ups, thank-you notes, and yes… review requests.
Post fresh, engaging content on social (FB, Insta, LinkedIn, etc) that tells our story and highlights our work.
Plan and host local events — home shows, farmers markets, vendor events
Coordinate with digital marketing partners to ensure we’re hitting the mark online and maximizing our return on ad spend — SEO, ads, web presence.
Set up meet and greets for the Business Manager to build real relationships with realtors, property managers, contractors, and community organizations.