Customer Experience Master Data Specialist

Airgas • Kennesaw, GA

2d • Hybrid

About The Position

The Customer Experience Master Data Specialist is responsible for the creation and maintenance of our customer setups in our integrated enterprise system (SAP), obtaining complete information at time of customer onboarding, and processing credits and approving credit memos. This position is also responsible for the accurate entry of data in SAP to ensure the smooth on-boarding of new customers and changes to existing customers, compliance with policies and procedures set by the company, and review accuracy of credit memos at the time of approval routing. Create and maintain all South Division customer master partnerships and related customer master data to ensure proper structures and pricing hierarchies. Obtain, analyze, and process all internal and external requests timely and accurately for new accounts and perform updates to existing accounts in accordance with divisional policies. Review, Validate and Post Customer Vistex List & verify the changes meet the sales organization criteria and goals. Maintain accuracy and consistency of customer accounts in specified sales organizations including checking for duplicate accounts, data validation, ensuring partnership structure is accurate and assigning customer experience representative to new set ups. Set-up and maintain sales rep/manager relationships in SAP and approval hierarchies Utilize multiple tools to analyze data to ensure the accuracy and quality of customer master data. Investigate customer accounts in SAP, researching Ship To level, Sold To level and Billing /Payer structure as it relates to the Partnership functionality of customers account Accountable for validation of all customer account changes. Effectively communicate to Division support staff and field associates any customer master discrepancies and/or issues in a timely manner. Adhere to and enforce detailed procedures and best business practices within the team and across multiple sales organizations Research and process changes to customer accounts related to Returned Mail, Bank Correspondence, Email and Fax reject report, and coordinate Special Handling documents and account coding. Review credit memos prior to approval routing for accuracy and completeness. Corresponds with the requester to review any and all issues that need to be corrected before credit processing. Corrects credit memos due to incorrect codes, material numbers, quantities, etc. Approves credit memo requests for further verification and approval through chain to complete credit processing. Exhibits knowledge of contract pricing, cylinder balances, lease file, tax status, customer A/R, payments, etc., in order to resolve issues and discrepancies. Utilizes expertise to research and correct the initial error that resulted in the credit being issued or applied. Exhibits knowledge of order display to see original order from customer and SAP Order Entry, Order types, Credit Codes, Material Codes, Airgas SOP, SAP T-Codes to effectively service the customer. Support / Training and Communication of functional master data standards, definitions, processes, policies and tools to internal Airgas associates Work with other departments and / or teams, ( i. e. Customer Service(A/R), Tax, Accounting, A/P, Sales, etc.) to coordinate master data requirements to ensure data consistency and integrity Other projects or duties as assigned by department supervisor/manager.

Requirements

• High school diploma or equivalent
• Experience with SAP and/or ERP systems
• Google Suite experience
• Experience in an office environment with customer facing activities, internal or external.

Nice To Haves

• Bachelor’s Degree from an accredited institution a plus
• Previous data integrity, administrative, and/or credit and collection experience preferred but not required.
• Previous master data management experience a plus
• Previous request management experience a plus

Responsibilities

• Create and maintain all South Division customer master partnerships and related customer master data to ensure proper structures and pricing hierarchies.
• Obtain, analyze, and process all internal and external requests timely and accurately for new accounts and perform updates to existing accounts in accordance with divisional policies.
• Review, Validate and Post Customer Vistex List & verify the changes meet the sales organization criteria and goals.
• Maintain accuracy and consistency of customer accounts in specified sales organizations including checking for duplicate accounts, data validation, ensuring partnership structure is accurate and assigning customer experience representative to new set ups.
• Set-up and maintain sales rep/manager relationships in SAP and approval hierarchies
• Utilize multiple tools to analyze data to ensure the accuracy and quality of customer master data.
• Investigate customer accounts in SAP, researching Ship To level, Sold To level and Billing /Payer structure as it relates to the Partnership functionality of customers account
• Accountable for validation of all customer account changes.
• Effectively communicate to Division support staff and field associates any customer master discrepancies and/or issues in a timely manner.
• Adhere to and enforce detailed procedures and best business practices within the team and across multiple sales organizations
• Research and process changes to customer accounts related to Returned Mail, Bank Correspondence, Email and Fax reject report, and coordinate Special Handling documents and account coding.
• Review credit memos prior to approval routing for accuracy and completeness.
• Corresponds with the requester to review any and all issues that need to be corrected before credit processing.
• Corrects credit memos due to incorrect codes, material numbers, quantities, etc.
• Approves credit memo requests for further verification and approval through chain to complete credit processing.
• Exhibits knowledge of contract pricing, cylinder balances, lease file, tax status, customer A/R, payments, etc., in order to resolve issues and discrepancies.
• Utilizes expertise to research and correct the initial error that resulted in the credit being issued or applied.
• Exhibits knowledge of order display to see original order from customer and SAP Order Entry, Order types, Credit Codes, Material Codes, Airgas SOP, SAP T-Codes to effectively service the customer.
• Support / Training and Communication of functional master data standards, definitions, processes, policies and tools to internal Airgas associates
• Work with other departments and / or teams, ( i. e. Customer Service(A/R), Tax, Accounting, A/P, Sales, etc.) to coordinate master data requirements to ensure data consistency and integrity
• Other projects or duties as assigned by department supervisor/manager.

Benefits

• comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees
• 401k plan with company matching funds
• tuition reimbursement
• discounted college tuition for eligible employees’ dependents
• Airgas Scholarship Program for dependent children

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees