CUSTOMER EXPERIENCE MANAGER

The Home Depot • Hampton Township, PA

232d

About The Position

As a Customer Experience Manager at Home Depot, you will play a crucial role in ensuring that our customers receive the highest level of service. You will be responsible for managing the customer experience in our retail store, focusing on helping customers build and improve their homes and businesses. Your leadership will guide associates in providing exceptional service and maintaining the store's standards.

Requirements

• Proven experience in a management role.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment.
• Customer service experience in retail or related fields.

Nice To Haves

• Experience in home improvement or retail industry.
• Familiarity with Home Depot's products and services.

Responsibilities

• Manage the customer experience in the store.
• Lead and train associates to provide exceptional customer service.
• Ensure the store meets Home Depot's service standards.
• Assist customers with their inquiries and needs.
• Monitor and improve customer satisfaction metrics.

Benefits

• Competitive salary
• Health insurance
• 401k plan
• Employee discounts
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Building Material and Garden Equipment and Supplies Dealers