Customer Experience Manager

Ryerson • Pounding Mill, VA

287d

About The Position

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry. As a Customer Experience Manager, you are responsible for gathering, analyzing, and improving the efficiency of regional processes.

Requirements

• Bachelor's degree in Sales, Marketing Manufacturing or Engineering required
• 5-7 years of progressive levels of Sales Experience preferred (Inside/Outside Sales)
• Previous management experience
• Knowledge of ERP systems is critical, SAP is a plus
• Working knowledge of managing large contracts
• Highly proficient in Microsoft Excel
• Excellent professional written, verbal and interpersonal communication skills required
• Proficiency within Microsoft applications (Outlook, Excel, Word) required
• Ability to multi-task and prioritize in a rapidly changing environment

Responsibilities

• Management and development of customer experience team, including hiring, training, goal setting and performance reviews
• Maximizes Sales, Gross Margin Dollars, Gross Margin Percentage, Net Profit and Return on Average Capital Employed
• Communicates with General Manager on sales trends, developments in the marketplace, competition, and business opportunities
• Cultivates business plans, marketing and sales programs and budgets based on developments in the marketplace, sales trends, competition, and business opportunities
• Ensures implementation of corporate marketing strategies, plans and programs as related to the branch are being met or exceeded
• Assists Sales Representatives in developing new business and maintains close contact with current customer base
• Makes recommendations to the General Manager regarding disposition of all discretionary claims.
• Price book management and assists in major quotations
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree