Customer Experience Manager

Weis Markets • Charlotte Hall, MD

266d • $19 - $27

About The Position

The Customer Experience Manager is responsible for overseeing all aspects of front-end department operations. In the absence of store management, this role may assume complete responsibility for total store operations. The manager promotes excellent customer relations by instilling positive customer-focused behavior with associates, ensuring that customers are greeted and assisted promptly and professionally. Continuous improvement is a key focus, with the manager making necessary changes to ensure progress in all areas of the department. Responsibilities include enforcing cash handling controls, adhering to company policies, overseeing bookkeeping procedures, assisting cashiers, conducting audits, training associates, and managing schedules and inventory levels. The manager also directs customer flow, maintains safety and sanitation standards, and ensures smooth department operations by cooperating with co-workers and superiors. This role may also involve assisting in other departments as needed.

Requirements

• High School Diploma or GED required.
• Associate or bachelor's degree in a business-related field desirable.
• Minimum 3 years' experience in management of retail or related field.

Responsibilities

• Oversees all aspects of front-end department operations.
• Assumes complete responsibility for total store operations in the absence of store management.
• Promotes excellent customer relations by instilling positive customer-focused behavior with associates.
• Ensures customer questions and concerns are addressed promptly and professionally.
• Focuses on continuous improvement in all areas of the department.
• Enforces cash handling control and security measures.
• Follows and enforces all company policies/procedures related to Front End operations.
• Adheres to all company and state laws and regulations.
• Oversees bookkeeping procedures.
• Assists cashiers with transactions and audits.
• Trains associates for efficient checkout experiences.
• Implements and communicates new programs and procedures to associates.
• Recognizes and rewards associate performance.
• Participates in associate annual performance reviews.
• Utilizes the Learning Management System (LMS) for training.
• Controls supply costs and ensures adequate inventory levels.
• Directs customer flow through the Front End.
• Monitors breaks and lunches to ensure customer service is uninterrupted.
• Maintains safety and sanitation of the parking lot and checkout area.
• Generates sales through suggestive selling.
• Attends and participates in store’s daily huddles.
• Maintains knowledge of weekly ads and promotions.
• Ensures smooth function of department and store operations.

Benefits

• Competitive salary starting at $19.00/hr up to $27.00/hr.
• Health plan, dental, vision, flexible spending accounts.
• Short term disability, basic life and AD&D insurance.
• Group whole life with long term care rider.
• Voluntary insurance such as hospital indemnity, accident and critical illness.
• 401(k) retirement savings plans.
• Scholarship program and associate discount programs.
• Auto and home insurance.
• Employee assistance program.
• Pet insurance.
• Purchasing power, ID theft protection, legal services.
• Paid time off, sick pay.
• Quarterly incentive based on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED