Customer Experience Manager

Five Below•Elk River, MN

23h•Onsite

About The Position

At Five Below, growth is driven by people who embrace the purpose: "We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff!" With over 20,000 associates, Five Below emphasizes a culture built on "The Five Below Way" values and behaviors, aiming to be a "WOWplace" that inspires and is inspired by big ideas, super energy, and passion. Five Below is a leading growth retailer offering trend-right, extreme value, high-quality products loved by all ages. Most items are priced between $1 and $5, with some extreme-value items beyond $5, making it easy to say YES! to the newest, coolest stuff across various "worlds" like Candy, Style, Party, Room, Create, Tech, Sports, and New & Now. Founded in 2002 and headquartered in Philadelphia, Pennsylvania, Five Below currently operates over 1,900 stores in 46 states. This role is responsible for ensuring excellent customer service, leading front-end operations, and supporting store management.

Requirements

High School Graduate or equivalent.
Minimum 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multi-task.
Creative thinking.
Ability to maintain composure under pressure.
Frequently operate cash register.
Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
Frequently ascend/descend ladders in order to retrieve and put away stock.
Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.
Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Must be able to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensures all crew members are Wowing the Customer through personal contact with customers.
Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
Responsible for performing store manager duties in their absence.
Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
Reviews all corporate communications and reacts accordingly.
Partners with the entire store leadership team in merchandising procedures and World Recovery.
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
Additional responsibilities will be determined by the Store Manager, as dictated by store needs.