Nelson-Jameson is seeking a Customer Experience Manager to join us onsite at our Corporate office in Marshfield, WI. This leader plays a central role in delivering a consistent, above-and-beyond customer experience - guiding a team of Customer Relationship Specialists, resolving complex customer situations, monitoring quality and performance, and enhancing the full customer journey through thoughtful, relationship-driven service. You’ll collaborate closely with cross-functional partners, support process improvements, and use data, customer feedback, and performance insights to raise the bar on how our customers feel supported at every step. The ideal candidate embodies our customer-first mindset: proactive, steady under pressure, and committed to doing what’s right for the customer and the team. Successful leaders in this role are excellent communicators, natural coaches, and organized problem-solvers who build trust through clarity, kindness, and follow-through. They thrive in environments where details matter, teamwork fuels success, and every interaction is an opportunity to create a positive experience. If you’re energized by developing people, navigating challenges with optimism, and helping a team deliver exceptional service day in and day out, this role offers meaningful impact at the heart of our Customer Experience transformation. This position is posted in Marshfield, WI, but we welcome interest from qualified candidates seeking an onsite role at one of our Distribution Centers in Turlock, CA; Jerome, ID; or Amarillo, TX.