Customer Experience Manager (part-time)

Lyra Collective

6d • $25 - $32 • Remote

About The Position

Lyra is a collective of brands in the Personal Care and Family categories, dedicated to caring for our customers and their loved ones. Our trusted brands are designed with comfort, quality, and transparency first, because we believe everyone should experience care done right. We are hiring a part-time Customer Experience Manager to lead day-to-day customer interactions and support operations while using data to elevate service quality and efficiency. You’ll play a hands-on role today while helping define the long-term CX vision for our brands, with the opportunity for this position to grow into a strategic leadership role focused on driving efficiency, revenue growth, and cross-functional impact - making CX a powerful engine for customer loyalty and business success. This is a part-time role open to candidates anywhere in the U.S.

Requirements

• 3 - 5 years of CX experience, with proven ability to lead, motivate, and develop a CX team
• Experience with Gorgias (or another helpdesk), Shopify, Amazon, Recharge and Skio (or similar ecommerce platforms)
• Experience implementing an AI Agent
• Ability to turn raw data into clear, actionable insights that drive informed decision making
• Ability to evaluate trade-offs by factoring in cost, team capacity, and overall impact to make strategic choices

Responsibilities

• Develop and execute annual CX roadmap by identifying opportunities and leading initiatives to improve efficiency, elevate the customer experience, generate revenue and reduce costs
• Implement and optimize AI Agent adoption to automate simple and routine inquiries
• Unlock and leverage customer data for cross-departmental insights by identifying new reporting capabilities and distributing actionable findings
• Integrate upselling, cross-selling, and incentive programs to drive incremental sales while maintaining exceptional service quality
• Manage a team of CX Associates in the Philippines and lead them through process changes, new initiatives, and technology adoption while sustaining engagement and productivity

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees