Customer Experience Manager
About The Position
At Krea, we are building next-generation AI creative tools. We’re dedicated to making AI intuitive and controllable for creatives - our mission is to build tools that empower human creativity, not replace it. We believe AI is a new medium that allows us to express ourselves through various formats - text, images, video, sound, and even 3D. We're building better, smarter, and more controllable tools to harness this medium. We’ve raised over $83M and are backed by world-class Silicon Valley investors such as Andreesen Horowitz and Bain Capital. We care about creativity: our team includes musicians, designers, visual artists, and engineers. This job We’re looking for a Customer Experience Manager to be on the front lines of Krea’s user experience. This role is remote-friendly, highly user-facing, and ideal for someone who enjoys working closely with creative communities and shaping how a product is experienced day to day.
Requirements
- Experience in a user-facing support, community, or customer experience role for a B2C or prosumer product.
- Experience managing or moderating online communities (especially Discord-based)
- Strong written communication skills - clear, warm, and efficient.
- Familiarity with support tools like Zendesk, Intercom, or similar.
- User-first mindset: you care deeply about helping people succeed.
- Highly organized and proactive; comfortable owning workflows and improving them over time.
Nice To Haves
- Experience working at creative tooling, AI, or design-focused companies.
- Big bonus: experience using Krea :)
Responsibilities
- Be the point of contact for users via email and Discord, providing fast, thoughtful, and empathetic support.
- Actively engage in our Discord community: answering questions, clarifying product behavior, and helping users succeed.
- Troubleshoot issues, reproduce bugs, and clearly communicate problems and patterns to the product and engineering teams.
- Help define and improve support operations: workflows, internal docs, and tooling.
- Help scale support intelligently through better processes, tooling, and (where appropriate) automation.
Benefits
- Openness to sponsoring international candidates (e.g., STEM OPT, OPT, H-1B, O-1, E-3).
- Work alongside a world-class team building the future of AI creative tooling.
- Significant scope and company-wide impact.
- Competitive compensation (75th percentile of market) with meaningful equity.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
