Customer Experience Manager

Serenity Mental Health Centers•Denver, CO

11h•$90,000

About The Position

Lead a team in a high-volume, customer-facing environment where delivering a consistent, high-quality experience is the top priority. We’re looking for a hands-on leader who thrives in fast-paced, structured environments and knows how to build strong teams, manage performance, and create a polished, professional experience across every interaction. No industry-specific experience required — full training provided.

Requirements

10+ years of leadership or management experience in customer service, hospitality, retail, call center, or operations environments
Proven ability to manage performance metrics and drive results
Experience coaching team members and leading performance-based conversations
Strong communication skills with a service-oriented, professional approach
Comfortable working in a structured, process-driven environment
Highly organized with the ability to manage multiple priorities in a high-volume setting

Nice To Haves

Hospitality, restaurant, hotel, or guest services leadership
Retail or service environments with high standards and performance expectations
Experience in customer experience or relationship-driven environments

Responsibilities

Oversee daily operations in a customer-facing, high-volume environment
Lead, coach, and develop team members to deliver a high-touch, professional experience
Ensure every interaction is welcoming, efficient, and consistent
Manage staffing, scheduling, and workflow execution
Monitor and improve key performance metrics (KPIs) related to service, efficiency, and overall experience
Guide conversations and provide clear, confident communication to customers
Identify opportunities to improve processes, service quality, and team performance
Step in as needed to support the team and maintain service levels