Customer Experience Manager

Granite Construction • Sacramento, CA

1d

About The Position

Building a career at Granite may be the most valuable thing you could do... Find your dream job today, and be part of something great. Our most powerful partnership is the one we have with our employees. Our people are our most valued asset and the foundation of Granite’s century-old success. We’re building more than infrastructure; we are building your future. General Summary This position is responsible for ensuring the consistency of processes and policies and managing the customer experience team to ensure order setup and materials dispatch matches the customers’ needs, collecting bid day info, managing and sending quotes, creating orders, supporting quality submissions for accuracy, plant scheduling, and other customer service tasks as required.

Requirements

• High school diploma or equivalent
• 3+ years of experience in dispatching in a similar industry
• 3+ years of experience in a customer facing role
• MS Office intermediate to high level required
• Comply, understand, and support corporate safety initiatives to ensure a safe work environment
• Ability and willingness to abide by the company’s Code of Conduct on a daily basis

Nice To Haves

• 4-year degree preferred
• Bilingual (Spanish Preferred)

Responsibilities

• Develop team to allow continuous coverage of duties to prevent service gaps when absences occur.
• Collaborate with Operations staff to measure and ensure accurate scheduling and dispatching.
• Coordinate policies and procedures with other District Customer Experience Managers to ensure consistency across the organization.
• Support District Sales staff with bidding, project tracking, and quote management.
• Manage a designated portion of customers based on the criteria set forth by the District Sales Manager.
• Balance administrative load with Operations Finance Managers.

Benefits

• Building tomorrow starts with you, and Granite knows that you can excel only if we support you in and out of the workplace.
• That is why we offer a broad benefits package that includes paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, as well as special programs for musculoskeletal health, mental wellness, and more.
• Salaried employees may choose from two PPO medical plans through Anthem BlueCross, including our most popular plan, for which 100% of the premium is paid by Granite for eligible employees and dependents.
• Employees can also opt into a Health Savings Account (HSA) or a Flexible Spending Account (FSA).
• As part of our investment in your future outside of the workplace, Granite provides a 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately.
• Benefits may vary for positions located outside of the continental United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED