Customer Experience Manager

Five Below•Oshkosh, WI

1d•Onsite

About The Position

At Five Below, the Customer Experience Manager is a key leader responsible for ensuring an amazing customer experience, embodying the company's purpose of 'Let Go & Have Fun'. This role is integral to the store's culture, contributing to a 'WOWplace' environment. The manager is expected to inspire and be inspired by big ideas, super energy, and passion, while upholding The Five Below Way values and behaviors. The position involves leading customer service initiatives, managing front-end operations, and supporting overall store functions.

Requirements

High School Graduate or equivalent
Minimum 2 years of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure

Nice To Haves

College experience preferred

Responsibilities

Ensures all crew members are Wowing the Customer through personal contact with customers.
Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
Responsible for performing store manager duties in their absence.
Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
Reviews all corporate communications and reacts accordingly.
Partners with the entire store leadership team in merchandising procedures and World Recovery.
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room