Customer Experience Manager

Lithia & Driveway•Eatontown, NJ

1d•$41,092 - $161,736

About The Position

DCH Ford of Eatontown NOW HIRING Customer Experience Managers! APPLY NOW to join one of Automotive News' recently voted Best Dealerships to Work For in 2025! We are dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals. As a Customer Experience Manager, you will interact and consult with customers to guide them through their vehicle purchase. Your goal is to create the best vehicle-buying experience to make lifelong customers. You will assist customers in selecting the right vehicle for their lifestyle. You will be trained on the specific products we offer and their benefit to our customer. Present vehicle attributes, model options, features, purchase and finance options and store policies and services to customers. Ensure timely follow up and maintain strong relationships with previous and prospective customers. Track customers using store specific management systems. Keep abreast of new products, features, and accessories. Attend product and manufacturer training courses.

Requirements

2+ years of previous sales experience, new car dealership experience strongly preferred
Bachelor's Degree in Business, Communications, Marketing, or similar majors preferred but not required
A team player who is focused on providing top-notch customer service
Ability to multi-task and stay organized in a fast-paced work environment
Courteous and professional written and verbal communication skills
Self-motivated with the ability to set and achieve targeted goals
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required
We are a drug free workplace

Responsibilities

Interact and consult with customers to guide them through their vehicle purchase
Create the best vehicle-buying experience to make lifelong customers
Assist customers in selecting the right vehicle for their lifestyle
Present vehicle attributes, model options, features, purchase and finance options and store policies and services to customers
Ensure timely follow up and maintain strong relationships with previous and prospective customers
Track customers using store specific management systems
Keep abreast of new products, features, and accessories
Attend product and manufacturer training courses