Customer Experience Manager

Floor Coverings International - JDR • Chicago, IL

7d • Onsite

About The Position

Join a female-owned, fast-growing Floor Coverings International franchise and help deliver a best-in-class customer experience from day one. This isn’t your typical office role — it’s an opportunity to help build and shape a business from the ground up. As the Customer Experience Manager, you’ll play a critical role in both daily operations and the full customer journey, ensuring every client receives a seamless, 5-star experience. This role is for individuals who thrive in a fast-paced environment, love wearing multiple hats, and enjoy being at the center of a growing business.

Requirements

• Strong communication skills (especially over the phone)
• Highly organized with strong attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Experience with QuickBooks Online required
• Comfortable learning and using CRM systems
• Self-motivated, proactive, and solutions-oriented

Nice To Haves

• Salesforce experience is a plus
• Experience in flooring, construction, or home improvement is a plus

Responsibilities

• Serve as the primary point of contact for customers via phone, text, and email
• Schedule appointments for Design Associates and manage follow-ups on open proposals
• Ensure a smooth, professional, and positive experience for every customer
• Support and execute local marketing initiatives to drive brand awareness
• Represent the business at home shows and community events
• Maintain an organized, welcoming office environment
• Manage calendars, scheduling, and internal coordination
• Update Salesforce daily with job progress and customer information
• Partner with bookkeeping support and maintain accurate records in QuickBooks Online
• Assist in tracking projects, timelines, and customer communication
• Meet weekly with the Owner to review sales performance and project pipeline
• Take ownership of key administrative and operational functions
• Participate in weekly planning and strategy meetings
• Help improve processes and identify efficiencies
• Contribute ideas that shape the future of the business

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Paid Holidays
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed