Customer Experience Manager
About The Position
Position: Swim School Area Manager Location: Hudson Waterfront | Full-Time, Salaried Are you a hands-on leader who thrives in a fast-paced, people-first environment? At British Swim School, our Area Managers don’t just oversee operations - they build high-performing teams, create unforgettable customer experiences, and lead with purpose. All in service of our mission of saving lives. This is your opportunity to take ownership of multiple swim school locations, develop future leaders, and make a real impact on both staff and families - every single day.
Requirements
- Strong leadership and communication skills
- You need to be able to swim proficiently.
- A proactive, solutions-driven mindset
- Experience coaching, developing, and holding team members accountable
- Ability to manage multiple priorities and operate independently
- Ability to work evenings and weekends, during the times our schools operate
- Ability to reliably get to all of our locations within a 30-mile radius
- Ability to work from 3:30-9 Weekdays, 8:30-2 weekends, flexible schedule
Nice To Haves
- If you have been on a swim team or a lifeguard, that’s a great plus - please make sure to highlight that in your application!
Responsibilities
- Lead, coach, and inspire a team to deliver exceptional swim lessons and customer experiences
- Drive performance across your locations, including retention, revenue, and service excellence
- Ensure the highest standards of safety, quality, and brand consistency
- Hire, train, and develop team members into confident, capable leaders
- Handle escalated customer complaints
- Be a visible, hands-on presence poolside - leading by example
Benefits
- Make a meaningful impact on children and families in your community
- Build and shape a strong, positive team culture
- Grow your leadership career in a dynamic, expanding organization
- Be part of a mission-driven team focused on saving lives through swim education
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
