Customer Experience Manager

Blyss Journeys • Kalamazoo, MI

5h • Remote

About The Position

As a Customer Experience Manager, you will work directly with clients to guide them through personalized travel planning, manage detailed service arrangements, and ensure every interaction is handled with professionalism and care.
If you thrive in a client-facing environment and take pride in responsiveness, organization, and problem resolution, this opportunity offers flexibility and long-term growth.
Prior experience in customer service or hospitality is beneficial but not required.

Requirements

• Must reside in the United States or Mexico (preferred)
• Reliable computer and high-speed internet connection
• Strong written and verbal communication skills
• Ability to work independently and manage time effectively

Nice To Haves

• Prior experience in customer service or hospitality is beneficial but not required.

Responsibilities

• Acting as the primary point of contact for client communication
• Understanding client needs and translating them into well-organized service plans
• Coordinating bookings including accommodations, transportation, and activities
• Reviewing confirmations and documentation for accuracy
• Managing schedule adjustments and resolving service concerns
• Maintaining detailed digital records and communication logs
• Ensuring a seamless, high-quality client experience from start to finish

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed