Customer Experience Manager

AO Globe Life•Albuquerque, NM

8d•Remote

About The Position

AO Globe Life is hiring experienced professionals to support veterans and their families through virtual benefit consultations. This fully remote opportunity offers schedule flexibility, structured training, and the chance to make a meaningful impact while working from home. In this role, you will connect with individuals who have requested information about supplemental benefit programs, schedule virtual consultations, and help them better understand the options available to them.

Requirements

Must be legally authorized to work in the United States
Reliable internet connection
Windows-based laptop or desktop computer with a functioning webcam

Nice To Haves

Background in client service, benefits advising, or sales is helpful but not required
Strong communication and interpersonal skills in virtual settings
Organized, coachable, and motivated to grow professionally
Comfortable using Zoom, CRM systems, and digital documentation tools
Interest in supporting veterans and their families

Responsibilities

Connect with veterans and families who have expressed interest in learning about benefit programs
Schedule and conduct virtual consultations with clients via Zoom
Explain available life, accident, and supplemental benefit options clearly and professionally
Guide clients through the enrollment process and answer questions
Maintain accurate digital records and ensure regulatory compliance
Participate in weekly training sessions, team meetings, and leadership development calls