Customer Experience Manager

Five Below•Mount Juliet, TN

1d•Onsite

About The Position

At Five Below, the company's growth is a result of people who embrace their purpose: "We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff!" The company culture, known as The Five Below Way, emphasizes values and behaviors that inspire associates with big ideas, super energy, passion, and the ability to make the workplace a WOWplace! The Customer Experience Manager plays a crucial role in upholding this purpose by ensuring all crew members are Wowing the Customer through personal contact. This position is responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager, and for training the crew on the B.E.S.T. customer service experience, ensuring each guest has a fast, friendly checkout. The manager leads front-end operations, ensuring merchandising standards for candy, soda, and snacks are met or exceeded, and that all front-end equipment is in working order with trained associates. Key operational duties include opening and closing procedures, maintaining store cleanliness, recovery, and keeping the store ready for customers at all times. The Customer Experience Manager performs Store Manager duties in their absence and partners with the Store Manager to recruit, train, coach, develop, and supervise all crew members. They also review corporate communications, react accordingly, and partner with the entire store leadership team in merchandising procedures and World Recovery. General store maintenance tasks, such as taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room, are also part of the role. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Requirements

High School Graduate or equivalent
Minimum 2 years of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure

Nice To Haves

College experience preferred

Responsibilities

Ensures all crew members are Wowing the Customer through personal contact with customers
Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager
Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards
Ensures that all front-end equipment is in working order and associates are trained to include services where applicable
Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times
Responsible for performing store manager duties in their absence
Partners with the store manager to recruit, train, coach, develop and supervise all crew members
Reviews all corporate communications and reacts accordingly
Partners with the entire store leadership team in merchandising procedures and World Recovery
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
Additional responsibilities will be determined by the Store Manager, as dictated by store needs