CUSTOMER EXPERIENCE MANAGER
The Home Depot•Sayreville, NJ
404d
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About The Position
The Customer Experience Manager (CXM) at Home Depot is a key member of the store leadership team responsible for overseeing the execution of store standards, focusing on customer service, operational processes, and department readiness. The CXM plays a crucial role in ensuring a safe and efficient store environment, coaching associates, managing customer service escalations, and performing Manager on Duty responsibilities. This position requires effective communication of priorities, completion of daily tasks, and maintaining smooth store operations, often making critical business decisions in the absence of other managers.
