Customer Experience Manager - Victorias Secret - Santa Maria Town Center - Santa Maria, CA

Victoria's Secret • Santa Maria, CA

119d • $22 - $32

About The Position

A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager.

Requirements

• Passion for Victoria's Secret Brand.
• Ability to improve customer satisfaction and drive customer loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Ability to monitor/track progress and incorporate feedback into decision-making.
• Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
• Experience with influencing cross-functional partners in informal and formal settings to get things done.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• Ability to use technology (headsets, mobile devices, computers).
• 3+ years of retail leadership experience preferred.

Responsibilities

• Driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling.
• Supporting operational excellence through maintaining visual standards, payroll management, and merchandise availability.
• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
• Conducting associate observations and associate coaching.
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Linking results to behaviors and actions to drive top-line sales.
• Independently managing labor hours within the store to drive top line sales and profit.
• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrating and leading company policy and procedures.
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.

Benefits

• Minimum Salary: $22.40
• Maximum Salary: $32.30

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers