Customer Experience Manager - Victorias Secret - Mall at Greece Ridge - Rochester, NY

Victoria's Secret • Rochester, NY

118d • $22 - $29

About The Position

A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.

Requirements

• Passion for Victoria's Secret Brand.
• Ability to improve customer satisfaction and drive customer loyalty.
• Experience reviewing business reports and insights.
• Self-awareness and interest in seeking feedback.
• Experience selecting and developing direct reports.
• Ability to monitor/track progress and incorporate feedback.
• Proven ability to link company strategies to day-to-day activities.
• Experience influencing cross-functional partners.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• Ability to use technology (headsets, mobile devices, computers).
• 3+ years of retail leadership experience preferred.

Responsibilities

• Driving and growing top-line sales by leading the sales floor.
• Coaching and developing the team.
• Performance management and selling.
• Maintaining visual merchandising standards.
• Managing labor hours within the store.
• Owning the overall appearance and presentation of the brand.
• Collaborating with Sales Leadership Teams for seamless communication.
• Conducting associate observations and coaching.
• Executing additional duties such as Floorset mapping and product launch support.

Benefits

• Competitive salary range of $22.25 to $29.90.
• Opportunities for career advancement.
• Employee discounts.
• Flexible scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers