Palo Alto Customer Welcome Center -Customer Experience Lead

HP•Palo Alto, CA

12d•Onsite

About The Position

We are looking for a Solutions Experience Lead to join the Customer Experiences Team in Palo Alto Customer Welcome Center, located at HP HQ. This is a highly visible role, representing one of the world’s leading Tech Companies to its most valuable customers and partners through a robust and diverse executive briefing program. The successful candidate will be an energetic and confident self-starter who is detail oriented, with excellent communication, presentation, and people skills. This role will work closely with sales, product/solution teams, marketing, and executive teams across the company, including the C-suite, to provide exemplary support and organization around critical senior-level sales meetings. Key Responsibilities Plan, manage, and facilitate executive briefings, general sessions, and presentations from initial request to post-event follow-up. Act as technical advisor in planning agendas, ensuring alignment with customer priorities and solution capabilities. Present and tailor content to introduce our showcase and solutions to customers. Able to perform and articulate demonstrations. Supports deployment and execution of customized customer experience for assigned segment/product/solutions. Manage briefings that focus on strategic accounts, large revenue deals and major relationship opportunities. Coordinate with various departments to gather relevant information, Subject Matter Experts attendance and materials for briefings. Liaise with executives, staff, and external stakeholders to ensure briefing objectives are met. Learn and maintain a current knowledge of HP products, strategy, and storytelling as well as stay updated on industry trends and current events to ensure content is relevant, engaging, and informative. Evaluate the effectiveness of briefings and implement improvements as necessary. Work independently on complex customer experience problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures. Lead and provide technical expertise to team members and participates in cross-functional initiatives Education & Experience Recommended Four-year or Graduate Degree in Computer Science, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 5-10 years of work experience, preferably in technical role, briefing program management, project management, product management, program management, marketing, or a related field or an advanced degree with little or no work experience. Technical skills to demonstrate technology to customers/partners and setup technical demos Prior customer-facing experience, with ability to understand and empathize with the needs of an enterprise customer base across industries. Proven ability to lead demonstrations and/or presentations with confidence and credibility. Experience and fluency in technical subject matter, with ability to demonstrate and discuss solutions with customers who have varying level of technical understanding. Strong organizational, planning, and project management skills, including ability to flex to changing needs, balance multiple projects, and work amongst stakeholders toward tight deadlines. Ability to interface effectively with all levels of management and functional disciplines. Ability to maintain confidentiality and handle sensitive information. Self-driven, detail oriented. Resourcefulness to seek solutions and support for technical issues. Familiarity with video conferencing software, presentation tools, and connectivity options. Advanced technical knowledge and experience with virtual platforms a plus. Strong interpersonal skills; ability to work as part of a team. English language fluency; demonstrated proficiency in second language a plus. Qualifications Superb organizational and project management skills. Technical Expertise: Deep knowledge of solutions portfolio and integration capabilities. Consultative Approach: Ability to uncover technical pain points and align solutions to business outcomes. Content Development & Presentation: Skilled in creating and delivering engaging technical content. Experience in Services and/or Solutions. Collaboration: Experience working with cross-functional teams. Continuous Learning: Stay current on new products and industry trends. Analytical Thinking: Translate technical requirements into actionable solutions. Customer-Centric Mindset: Deliver technical experiences that drive success. Preferred Skills Presentation and storytelling skills: able to select from large amounts of content and articulate it in a sensitive and targeted way. Familiarized with consultative selling. Strong attention to detail and problem-solving skills. Ability to maintain confidentiality and handle sensitive information

Requirements

Four-year or Graduate Degree in Computer Science, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 5-10 years of work experience, preferably in technical role, briefing program management, project management, product management, program management, marketing, or a related field or an advanced degree with little or no work experience.
Technical skills to demonstrate technology to customers/partners and setup technical demos
Prior customer-facing experience, with ability to understand and empathize with the needs of an enterprise customer base across industries.
Proven ability to lead demonstrations and/or presentations with confidence and credibility.
Experience and fluency in technical subject matter, with ability to demonstrate and discuss solutions with customers who have varying level of technical understanding.
Strong organizational, planning, and project management skills, including ability to flex to changing needs, balance multiple projects, and work amongst stakeholders toward tight deadlines.
Ability to interface effectively with all levels of management and functional disciplines.
Ability to maintain confidentiality and handle sensitive information.
Self-driven, detail oriented.
Resourcefulness to seek solutions and support for technical issues.
Familiarity with video conferencing software, presentation tools, and connectivity options.
Advanced technical knowledge and experience with virtual platforms a plus.
Strong interpersonal skills; ability to work as part of a team.
English language fluency; demonstrated proficiency in second language a plus.
Superb organizational and project management skills.
Technical Expertise: Deep knowledge of solutions portfolio and integration capabilities.
Consultative Approach: Ability to uncover technical pain points and align solutions to business outcomes.
Content Development & Presentation: Skilled in creating and delivering engaging technical content.
Experience in Services and/or Solutions.
Collaboration: Experience working with cross-functional teams.
Continuous Learning: Stay current on new products and industry trends.
Analytical Thinking: Translate technical requirements into actionable solutions.
Customer-Centric Mindset: Deliver technical experiences that drive success.

Nice To Haves

Presentation and storytelling skills: able to select from large amounts of content and articulate it in a sensitive and targeted way.
Familiarized with consultative selling.
Strong attention to detail and problem-solving skills.
Ability to maintain confidentiality and handle sensitive information

Responsibilities

Plan, manage, and facilitate executive briefings, general sessions, and presentations from initial request to post-event follow-up.
Act as technical advisor in planning agendas, ensuring alignment with customer priorities and solution capabilities.
Present and tailor content to introduce our showcase and solutions to customers.
Able to perform and articulate demonstrations.
Supports deployment and execution of customized customer experience for assigned segment/product/solutions.
Manage briefings that focus on strategic accounts, large revenue deals and major relationship opportunities.
Coordinate with various departments to gather relevant information, Subject Matter Experts attendance and materials for briefings.
Liaise with executives, staff, and external stakeholders to ensure briefing objectives are met.
Learn and maintain a current knowledge of HP products, strategy, and storytelling as well as stay updated on industry trends and current events to ensure content is relevant, engaging, and informative.
Evaluate the effectiveness of briefings and implement improvements as necessary.
Work independently on complex customer experience problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures.
Lead and provide technical expertise to team members and participates in cross-functional initiatives