Customer Experience Lead

Saks OFF 5TH • Honolulu, HI

145d

About The Position

We are looking for a reliable, driven, and team-oriented Selling and Service Supervisor (SSS) to join our team. As the Supervisor, you are responsible for ensuring delivery of exceptional customer service and the achievement of sales goals and key selling metrics. The Supervisor is responsible for driving sales and profit by developing the selling skills and behaviors of the Selling Specialists through training and holding associates accountable on processes, tasks, and product knowledge. You will enhance selling and service standards by creating a friendly environment, responding to customer needs directly or through other associates, resolving customer service issues, and supporting associates in delivering exceptional service. The Supervisor has overall responsibility for store sales associates, day-to-day front-line supervision, and task completion. Become an expert within the off-price luxury market by staying up-to-date on product knowledge and become the driving force behind our sales by enhancing the Saks OFF 5TH clienteling experience.

Requirements

• High School Diploma or equivalent required; 4 year degree or relevant work experience preferred
• 1+ years of supervisory experience with comparable volume or a proven track record of successfully supervising a selling workforce and achieving results
• Ability to drive sales and service, establish and maintain client relationships, and complete operational tasks
• Ability to train and coach associates on selling behaviors to ensure high performance
• Flexibility to work evenings, weekends and public holidays

Responsibilities

• Consistently greet customers and educate them on current promotions
• Complete the markdown process in a timely manner with accuracy and according to company standards
• Sign/advertise merchandise accurately according to directive and current promotions
• Efficiently and accurately process sales transactions using the POS register system and adhere to checkout standards
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires and assist them in the fitting room to ensure proper sizing, color, fit, etc.
• Collaborate with store management team to organize marketing and promotional campaigns, and to coordinate staff schedules and activities
• Resolve customer issues while aligning to the core values of trust, integrity, and respect
• Build rapport with customers and team, resulting in repeat customers and engaged associates
• Maintain sales-floor standards, including replenishment and presentation, general appearance and cleanliness of the department
• Participate and support in training for new company programs, procedures, and technologies
• Consistently model and coach the selling behaviors to meet or exceed key performance indicators
• Adhere to Asset Protection control and compliance procedures; maintain knowledge of all Health and Safety protocols and Emergency procedures to ensure the safety of our associates and customers alike
• Efficiently complete tasks or special projects assigned by store leadership

Benefits

• Benefits package for all eligible full-time employees (including medical, dental and vision)
• An amazing employee discount and other exciting perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees