Customer Experience Lead-Tanger Outlet at Locust

Victoria's Secret • Locust Grove, GA

107d • $16 - $21

About The Position

A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.

Requirements

• Passion for Victoria's Secret Brand.
• Demonstrates excellent merchandising skills.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Ability to monitor/track progress and incorporate feedback into decision-making.
• Experience with influencing cross-functional partners in informal and formal settings to get things done.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• Ability to use technology (headsets, mobile devices, computers).
• 1 year of retail experience preferred.
• Experience directing other individuals in the performance of their job duties preferred.

Responsibilities

• Driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment.
• Supporting operational excellence through maintaining visual standards, payroll management, and merchandise availability.
• Acting as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
• Conducting associate observations and associate coaching.
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Linking results to behaviors and actions to drive top-line sales.
• Independently managing labor hours within the store to drive top-line sales and profit.
• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrating and leading company policy and procedures.
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.

Benefits

• Minimum Salary: $16.75
• Maximum Salary: $21.25

What This Job Offers

• Job Type: Full-time
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers