Customer Experience Lead-Chapel Hills

Victoria's Secret • Colorado Springs, CO

392d • $34,840 - $44,200

About The Position

The Customer Experience Lead at Victoria's Secret & Co is a leadership role focused on delivering exceptional customer and associate experiences to drive sales. This position involves coaching associates, maintaining operational excellence, and ensuring visual merchandising standards are met. The role is integral to the Store Leadership Team, reporting to either the Store Manager or the Customer Experience Manager based on store volume.

Requirements

• Passion for the Victoria's Secret brand.
• Excellent merchandising skills.
• Experience in reviewing business reports and taking action to achieve results.
• Self-awareness and willingness to seek feedback for improvement.
• Ability to monitor progress and incorporate feedback into decision-making.
• Experience influencing cross-functional partners to achieve goals.
• Ability to work nights, weekends, and maintain a flexible schedule.
• Ability to stand for long periods, bend, kneel, and lift as needed.
• Proficiency in using technology such as headsets, mobile devices, and computers.
• 1 year of retail experience preferred.

Responsibilities

• Drive and grow top-line sales by leading the sales floor and coaching associates.
• Deliver exceptional customer experiences through team selling and personal selling.
• Conduct associate observations to ensure effective performance.
• Manage labor hours to optimize sales and profit.
• Maintain visual merchandising standards and overall store appearance.
• Collaborate with Sales Leadership Teams for effective communication and execution of brand actions.
• Demonstrate and enforce company policies and procedures.
• Assist with floorset execution, product launches, onboarding, and shipment processing.

Benefits

• Flexible schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed