Summer 2026: Customer Experience Intern, Product Support (May to August)

SharkNinja•Needham, MA

20h•$26 - $29•Onsite

About The Position

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. , the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world . aWork Period: May 2026 to August 2026 Location & Schedule: This is a full-time, 40-hour-per-week position with 5 days per week onsite in Needham, MA . There is no relocation or housing assistance for this position. Join the SharkNinja Early Edge Experience: Built for early career talent. Geared toward impact. Driven by speed. Whether you're in a co-op or internship, our early talent program is designed to provide valuable exposure to the industry and a fast-paced professional environment. You’ll dive into meaningful projects and tasks that sharpen your skills and deepen your knowledge. Along the way, you’ll benefit from professional development opportunities, community events, and connections that make your experience well-rounded and enriching. Your time with us will culminate in an opportunity to showcase your contributions and learnings to SharkNinja leaders because this is a program for those ready to shape what’s next — fast. This role: We are looking for a Customer Experience Intern, Product Support. Our ideal hire will be passionate about Customer Experience. The Customer Experience Product Support team within SharkNinja drives the creation, management, and improvement of effortless service experiences globally. We are the voice of the customer across the organization, consistently striving to deliver a 5-star experience for every customer on every product and service engagement. This unique role is part of our team dedicated to creating great customer experiences when they engage with us.

Requirements

Current student in an associate's or bachelor's program
Must be able to work a full-time, 40-hour-per-week schedule with 5 days per week onsite in Needham, MA
A “100% on” consumer-first perspective
Project management experience, either in a school and/or in work environment
Highly-effective communication skills, both written (presentation/email) and in-person as a native or fluent English-speaker
Strong attention to detail

Nice To Haves

Previous use of the Microsoft Suite of products (Word, Powerpoint, Excel, Outlook) is preferred

Responsibilities

Deliver post engagement follow-ups to consumers with the goal of enhancing positive customer relationships, including personalized emails or handwritten notes, in alignment with brand voice and guidelines
Review consumer cases, identify appropriate follow-up engagement, coordinate packaging and shipping, and accurately log all actions for tracking, reporting, and program measurement
Partner with CX team members and internal stakeholders to share insights and continuously improve consumer experience moments
Analyze customer feedback and service trends to help identify opportunities for process, content, or experience improvements, contributing to a more seamless end-to-end consumer journey
Support special Customer Experience initiatives, gaining exposure to how new tools, processes, or engagement strategies are tested and scaled across SharkNinja