Customer Experience Integration Team Leader

Caterpillar Inc.•Peoria, IL

22h•$147,760 - $221,640•Onsite

About The Position

Caterpillar is looking for a digitally savvy, solution oriented leader to reimagine and deliver a world-class customer experience for Wear & Maintenance Products within the Integrated Components Division (ICD). ICD is a critical enabler of Caterpillar’s refreshed enterprise strategy, designing and manufacturing the components that drive product performance and reliability across a global footprint. As the Customer Experience (CX) Integration Team Leader, you set the end-to-end vision for how customers experience wear and maintenance components and lead the transformation that turns that vision into reality. You bring together product, commercial, channel, digital, data, and technology touchpoints into a cohesive, insight driven strategy that feels seamless to customers and delivers measurable value to the business. In this role, you do more than improve experiences. You create a connected ecosystem that accelerates growth and strengthens Caterpillar’s differentiation.

Requirements

Project Management: Lead multiple high visibility projects at the same time. Own the full project lifecycle, scope, schedule, cost, risk, and delivery. Manage work across multiple functions, products (physical, technology & digital) and organizations. Track critical path activities, milestones, and dependencies with discipline. Proactively identify, assess, and mitigate technical, schedule, and execution risks. Align and influence cross‑functional stakeholders to maintain momentum. Apply and champion project management methodologies, tools, and governance. Consult on execution strategy for complex or business‑critical initiatives.
Influencing Through Expertise: Influence decisions without direct authority in complex matrix organizations. Communicate complex technical concepts clearly to diverse audiences. Provide objective, evidence‑based recommendations to leaders and peers. Challenge assumptions and proposals using data and engineering judgement. Act as a trusted advisor across technical and business stakeholders. Share expertise to build capability and confidence in others. Demonstrate credibility across multiple business and technical domains.
Products and Services: Oversee development for multiple technology and digital products. Understand and manage wear and maintenance products, technology, digital and services interdependencies. Shape and support digital and technology products from concept through to production. Coach teams on product differentiation and competitive positioning. Monitor and incorporate regulatory and environmental considerations. Collaborate closely with product development, technology and digital teams.
Product Design and Development: Leads end-to-end technology and digital product design and development activities, including design reviews, testing, and production release Manages cross-functional teams to deliver new or improved products aligned with business, cost, quality, and schedule goals Establishes and executes technology and digital product development strategies, processes, and best practices Provides technical leadership on design decisions, trade-offs, and implementation considerations Drives innovation, continuous improvement, and cost reduction initiatives Anticipates emerging technologies, trends, and regulatory considerations impacting product development
Bachelor’s degree in an accredited Engineering, Computer Science, or Materials Science curriculum is required

Responsibilities

Build and own the holistic blueprint for the Wear and Maintenance customer experience across the full lifecycle.
Define and deliver the digital, data, and technology roadmap that enables a seamless, value‑driven customer ecosystem.
Set a clear end‑to‑end vision for how customers engage with Caterpillar wear and maintenance components.
Develop and lead a comprehensive, integrated MGPP for wear and maintenance components, including undercarriage, ground engaging tools, hose and couplings, filters, fluids, seals, tubes, and hardware, tailored by industry and customer segment.
Translate customer insights, market trends, and growth mission learnings into actionable experience requirements that shape strategy and future‑state design.
Create and own the end‑to‑end digital strategy for Wear and Maintenance, integrating products, advanced technologies, analytics, and digital applications into a unified customer ecosystem.
Develop prioritized recommendations for digital, data, and technology investments that close customer experience gaps and unlock new value opportunities.
Partner with enterprise digital, data, and technology teams to ensure Wear and Maintenance priorities are embedded in enterprise product development roadmaps.
Lead the coordinated execution of customer experience initiatives across commercial, channel, product, digital, and technology workstreams.
Drive alignment and collaboration among enterprise partners to ensure consistent delivery of the customer experience vision.
Communicate progress, risks, and performance metrics with clarity, proactively identifying issues and driving resolution.
Champion a customer‑centric mindset and serve as a visible advocate for the Wear and Maintenance experience across the organization.